Paradox Dynamics

Kaayi support

Answers to common questions are below. If you’re stuck, we’re happy to help.

Contact us

Email support@paradoxdynamics.co.uk. Tell us the email address you use for Kaayi, and whether you’re on the web or the iPhone app. We usually reply within two working days.

Signing in

I didn’t get my code

Codes usually arrive within a minute. Check your Junk or Spam folder, and that the email address is spelt correctly. Then tap “Send a new code” on the code screen.

If nothing arrives after a few minutes, email us from that address and we’ll look into it.

I’ve forgotten my password

On the sign-in screen, tap “Forgot password?” and enter your email address. We’ll email you a 6-digit code. Enter it, then choose a new password.

Can I use Kaayi on more than one device?

Yes. Sign in with the same email address on the web and on your iPhone, and everything stays in step.

Using Kaayi

Your settings are in Account: tap your initials at the top right (on a computer, your name at the bottom left).

How do I share a debt or income source?

Open the debt or income source and scroll to “Who can see this”. Choose “Can edit” or “View only” for anyone in your People list, or invite someone new by email. They’ll see it once they sign up to Kaayi with that email address.

Only that one item is shared. Everything else stays private.

What’s the difference between “Can edit” and “View only”?

“Can edit” lets someone record payments and change the details. “View only” lets them see it, its months and its history. Only the owner can delete it.

How do I change the currency?

Go to Account → Currency. Only the symbol changes; amounts aren’t converted. Items other people share with you stay in their owner’s currency.

How do due-date reminders work?

In the iPhone app, go to Account → Reminders and turn on “Remind me before due dates”. You’ll get a notification at 9 am the day before each payment.

On the web, use “Add due dates to my calendar” in the same place. Either way, a debt needs a due day set.

Can I lock Kaayi with Face ID?

Yes, in the iPhone app: Account → Security → Lock with Face ID. Kaayi then asks for Face ID when you open it.

I deleted something by mistake

Tap Undo straight away, or go to Account → Recently deleted and restore it.

Is Kaayi financial advice?

No. Kaayi works out balances and plans from what you enter, to help you think things through. Check anything important with your lender before acting on it.

Your data

How do I get a copy of my data?

Go to Account → Download a backup. You get a file with everything you can see in Kaayi: debts, income, every monthly entry and your settings.

Who can see my data?

Only you, and the people you share a particular item with. Read more in our Privacy policy.

Deleting your account

You can delete your account, and everything you own in Kaayi, at any time:

  1. Open Kaayi and go to Account.
  2. Scroll to Delete my account.
  3. Type DELETE to confirm, and tap Delete my account.

This erases every debt and income source you own, with their monthly entries and history, and your settings, straight away. People you’ve shared them with lose them too. It can’t be undone, so download a backup first if you might want it.

Can’t sign in? Email support@paradoxdynamics.co.uk from the address you use for Kaayi, asking us to delete your account. We’ll confirm it’s you, then delete it within 30 days.